A Night at the Opera – with DEM Fire

Two men doing essential services

A Night at the Opera – with DEM Fire

DEM Fire provides comprehensive fire protection and essential services, with clients including shopping centres, schools, apartment buildings… and our leading national arts organisations.

Neal Hughes, Facilities Manager at Opera Australia in Sydney, has been using DEM Fire for around ten years for fire compliance and asset management. And he’s extremely happy with the service.

“They always know what needs to be done. I’ve found their professionalism; their communication and job management has always been exceptional.”

DEM Professionalism And Performance

Professionalism and performance

Opera Australia is globally recognised as one of Australia’s leading performing arts companies.

It regularly stages operas at its two home venues: the Sydney Opera House and Arts Centre Melbourne. And it has a packed touring schedule which sees it performing nationally at diverse and eclectic locations including basketball courts and beaches.

Opera Australia astoundingly, presents more than 600 performances every year. And just like them, DEM Fire is committed to hard work, professionalism and a stellar performance.

DEM Comprehensive Fire System Management

Comprehensive fire system management

DEM Fire has been providing services to Opera Australia for a decade across two locations in Sydney: its head office in Surry Hills and a storage facility in Alexandria.

The DEM Fire team regularly service and monitor all fire and safety equipment including sprinkler systems, fire extinguishers and pumps.

“We have a full schedule in place which we revise every couple of years,” advises Neal. “They do a monthly check on our sprinkler systems, an annual check of pipe work and they regularly monitor all other equipment such as smoke alarms, fire blankets and extinguishers.”

DF Choosing DEM Fire

Choosing DEM Fire

Neal first considered moving to DEM Fire based on the recommendation of a colleague – and he’s stayed with DEM for several reasons.

“I met with Gary and Tom Marshall, who then tendered for the job,” Neal explains. “I went with them based on competitive pricing and because they seemed very knowledgeable. I’ve stayed with them because of their expertise, great communication and quality of work.”

“I’ve found all the staff to be very professional in everything from how they dress to most importantly, how they do the job. They also supply everything I need, and all work complies with local council and Australian safety codes.”

DEM Communicating For Effective Delivery

Communicating for effective delivery

One area Neal is particularly impressed with in addition to the quality of work, is the ease of communication.

Tom and Gary are very approachable if I have any concerns,” he says. “They are always very quick to respond – and they come up with the right answer.”

He has been impressed too with the level of technology across the organisation, which the team uses when testing all fire and safety equipment.

DEM Superior Fire And Safety Solutions

Superior fire and safety solutions

DEM Fire manages every aspect of fire and essential services design and delivery including emergency, detection and protection systems, fire safety equipment, site auditing, flow testing and risk assessment.

And we conduct Annual Fire Safety Certification with our skilled team of Certified Fire Safety Practitioners.

We care about premium, flexible – and future-proofed – fire protection. So if you need comprehensive fire protection services, please get in touch. Read more fire safety maintenance articles.

Contact DEM Fire & Essential Services Group

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